When Naomi Campbell came to Gran Canaria in 1997 she complained a lot, then tried (allegedly) to commit suicide.
Now, there’s nothing worse than a Guiri that grumbles all day long, but sometimes you do need to kick up a fuss. Perhaps somebody should have told Naomi about the right way to complain in Spain.
Spain’s official complaints form is called the Hoja de Reclamaciones and all public-facing businesses in Gran Canaria have to have it (and a sign proving that they have it).
Used right, the Hoja de Reclamaciones is a powerful tool for forcing a dodgy restaurant or hire car company to treat you right.
Make A Gran Canaria Complaint: The Hoja de Reclamaciones
In most cases, just asking for it is enough to solve the problem. Filling it in is time-consuming and can lead to an inspection visit from the local OMIC oficina de consumo. Businesses don’t like inspections because they check everything and can levy fines.
If you actually want to fill in the Hoja de Reclamaciones, it comes in triplicate (of course). You keep the green copy and the business keeps the pink copy. To register your complaint you have to post the white copy to the nearest Oficina del Consumidor. Include photocopies of any paperwork and any photos that back up your claim.
While you can fill in the form in English, it will delay the process. It’s best to do it in Spanish if you can.
If a business refuses to give you the Hoja de Reclamaciones, you can call the local police, or report them directly to the local oficina de consumo.